Service and Support
A full client service and support agreement for Semieta™ Visitor is recommended, to ensure that we can keep you up to date with all the latest software developments.
Semieta support options
The support provided is offered in three levels for Semieta™ Visitor, as follows:
|Semieta Visitor Lite
||Telephone/Remote Support Only
|Semieta Visitor Pro
||Telephone / Remote Support; Chargeable Call Out within 5 working days
|Semieta Visitor Enterprise
||Telephone /Remote Support + Priority Call Outs - 2 free per year
What is covered?
In summary, the cover includes the following benefits for our clients:
- Annual Software Maintenance Agreement provides:
- Helpdesk Support, 09:00 – 17:30 Mon-Fri
- Free on-line and on-site support
- Free call outs (if fault/bug within our system cannot be rectified on line)
- Software Upgrades provided free of charge
- Annual Hardware Maintenance Agreement provides:
- Next Day (Best Endeavour) Response
- On-Site Response
- Free Annual Visit Check
The agreement is reviewed annually.