Service and Support

A full client service and support agreement for Semieta™ Visitor is recommended, to ensure that we can keep you up to date with all the latest software developments.

Support

Semieta support options

The support provided is offered in three levels for Semieta™ Visitor, as follows:

Semieta Visitor Lite Telephone/Remote Support Only
Semieta Visitor Pro Telephone / Remote Support; Chargeable Call Out within 5 working days
Semieta Visitor Enterprise Telephone /Remote Support + Priority Call Outs - 2 free per year

What is covered?

In summary, the cover includes the following benefits for our clients:

  • Annual Software Maintenance Agreement provides:
    • Helpdesk Support, 09:00 – 17:30 Mon-Fri
    • Free on-line and on-site support
    • Free call outs (if fault/bug within our system cannot be rectified on line)
    • Software Upgrades provided free of charge
  • Annual Hardware Maintenance Agreement provides:
    • Next Day (Best Endeavour) Response
    • On-Site Response
    • Free Annual Visit Check

The agreement is reviewed annually.

Our customers

Our distributors

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